In the aftermath of the many recent catastrophic weather events that have impacted the ACT and NSW, insurers have experienced a surge in claims. We hope that this guide will provide you with some assistance in navigating this area if you have suffered damage as a result of a weather event, injury, accident or other circumstance.
TIPS FOR MAKING A CLAIM
PROCEDURE ONCE CLAIM IS FILED
After you have submitted your claim, you will receive a decision from the insurer. If you are dissatisfied with the decision, your policy will likely provide you with a number of options, including:
- Making a complaint to the insurer. Even if this does not ultimately lead to suitable resolution of your claim, it will likely inform you as to the particular areas of concern that have led to the insurer’s decision
- Requesting that the decision be reviewed. You have the opportunity to request that the insurer review its decision in relation to your claim, and re-decide the matter. In such circumstances, you can provide the insurer with additional information or evidence if you are of the view that this will impact the insurer’s decision. You should be mindful that your policy will likely specify timeframes by which you must request internal review.
Good luck with your claim!
elringtons lawyers regularly provide legal advice in relation to a range of insurance matters.
Please contact our Litigation and Dispute Resolution Team for more information or to make an appointment.